Real humans in New York
Every ticket is answered by an engineer, not a tier-1 script. You get a named point of contact who knows your business, your stack, and your team by name.
NYC · IT Support
IT support for New York small businesses.
Human helpdesk based in New York — 15-minute median response, on-site anywhere in Manhattan, and proactive monitoring so most issues are fixed before you notice. Fixed monthly pricing, no per-ticket bills.
- 15-minute median response
- On-site across all five boroughs
- 24/7 monitoring for critical systems
- Onboarding & offboarding runbooks
- Bilingual English & Korean
- Quarterly business reviews
Proactive, not reactive
NinjaOne RMM and Microsoft Intune watch every device and identity. Patches, disk health, backups, and MFA compliance are all monitored — most tickets never need to be opened because we catch the problem first.
Frequently asked
- What's the difference between IT support and managed IT?
- IT support usually means calling someone when something breaks. Managed IT means a team is monitoring, patching, and preventing problems before they hit your business. We do managed IT, priced per user per month.
- Do you support Mac, Windows, or both?
- Both. Every endpoint — Mac, Windows, iOS, Android — goes into Microsoft Intune with a consistent security baseline and NinjaOne monitoring.
- How quickly do you answer tickets?
- 15-minute median response on critical tickets, day or night. Most issues are fixed remotely inside the same session.
Ready for a calmer IT setup?
Free 30-minute assessment. No pitch deck, no obligation.